Refund Policy

ANOXO Marketplace (“ANOXO”, “we”, “us”, or “our”) is operated by Conflict Solutions Consultancy (Pty) Ltd. This Refund Policy outlines the terms under which refunds, cancellations, and credits may be issued for purchases made through the ANOXO platform.

By making a purchase on ANOXO, you acknowledge and agree to the terms set out below.

1. Scope

This policy applies to all paid transactions processed through ANOXO, including:

• Supplier subscription plans (Basic, Standard, Premium).
• Lead credit bundle purchases.

ANOXO is a marketplace that facilitates connections between suppliers and clients. We do not process payments for services or products exchanged between suppliers and clients. Any disputes regarding those transactions must be resolved directly between the parties involved.

2. Subscription Refunds

• Cooling-off period – If you cancel a new subscription within 7 days of the initial purchase and have not used any subscription-exclusive features (e.g. featured listing placement, tier-discounted credits), you may request a full refund.
• After the cooling-off period – Subscriptions are billed in advance for the selected billing cycle. No pro-rata refunds will be issued for partial periods once the cooling-off period has passed.
• Cancellation – You may cancel your subscription at any time. Your plan benefits will remain active until the end of the current billing cycle, after which no further charges will apply.
• Upgrade / downgrade – When upgrading, the price difference is charged immediately. When downgrading, the new rate takes effect at the start of the next billing cycle. No refund is issued for the difference in the current cycle.

3. Lead Credit Refunds

• Unused credits – Credit bundle purchases are generally non-refundable once credits have been added to your account.
• Invalid or fraudulent leads – If you receive a lead that is demonstrably fraudulent, spam, or contains invalid contact information, you may submit a dispute within 7 days of receiving the lead. If the dispute is upheld after review, the credited amount will be restored to your account balance (not refunded as cash).
• Platform error – If credits are deducted due to a confirmed technical error on our part, we will restore the credits or, at our discretion, issue a monetary refund.

4. How to Request a Refund

To request a refund or credit restoration:

1. Contact us via the email address listed below, providing your account email, a description of the issue, and any supporting evidence.
2. We will acknowledge your request within 2 business days.
3. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or card issuer.

5. Exceptions

Refunds will not be issued in cases where:

• The subscription or credits have been substantially used during the period in question.
• The account has been suspended or terminated due to a violation of our Terms of Service or platform rules.
• The request is made outside the applicable time frames described above.

6. Chargebacks

We encourage users to contact us before initiating a chargeback with their bank or card issuer. Filing a chargeback without first attempting to resolve the matter through our support process may result in account suspension pending investigation.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of paid services after changes are published constitutes acceptance of the updated policy.

8. Contact Us

For refund requests or questions about this policy, please contact: