Privacy Policy

ANOXO Marketplace (“ANOXO”, “we”, “us”, or “our”) is operated by Conflict Solutions Consultancy (Pty) Ltd, a company registered in the Republic of South Africa. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the ANOXO platform, including our website and related services.

By accessing or using ANOXO, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.

1. Information We Collect

We may collect the following categories of personal information:

• Account information – names, email addresses, mobile numbers, and passwords.
• Supplier business details – company name, logo, service descriptions, categories, location, portfolio images, and verification documents.
• Subscription & credit information – subscription tier, credit balance, and transaction history.
• Enquiry data – messages, contact details, and related metadata submitted through enquiry forms.
• Usage data – IP addresses, browser type, pages visited, timestamps, and other analytics data collected automatically.
• Payment information – payment card details are processed exclusively by our third-party payment gateway and are not stored by ANOXO.

2. Purpose of Processing

We use the information we collect for the following purposes:

• To create and manage your account.
• To facilitate interactions between suppliers and clients, including enquiry delivery.
• To process subscriptions, credit purchases, and related billing.
• To send transactional notifications (e.g. enquiry alerts, password resets, verification emails).
• To improve platform functionality and user experience.
• To comply with legal obligations, including the Protection of Personal Information Act, 2013 (POPIA).

3. Data Sharing

We may share personal information with the following parties, only to the extent necessary:

• Payment providers – to process transactions securely.
• Hosting and infrastructure services – to operate and maintain the platform.
• Email and messaging providers – to deliver transactional notifications.
• Regulatory authorities – where required by law or legal process.

ANOXO does not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), secure password hashing, access controls, and regular security reviews. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services. When information is no longer required, we will securely delete or anonymise it in accordance with applicable law.

6. Cookies & Analytics

ANOXO may use cookies and similar technologies to enhance your experience, remember your preferences, and gather analytics data. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.

7. Your Rights

In accordance with POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the address below.

8. Third-Party Links

The platform may contain links to third-party websites or services. ANOXO is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the platform after changes are published constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact: